Introduction
At Kyros Flare Valitho, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.
Effective Date: January 1, 2024
Last Updated: January 1, 2024
Information We Collect
Personal Information
- Name, address, phone number, and email address
- Credit card and payment information
- Government-issued identification
- Preferences and special requests
- Loyalty program information
Automatically Collected Information
- IP address and browser information
- Website usage patterns and analytics
- Device information and cookies
- Location data (with your consent)
How We Use Your Information
We use the information we collect for the following purposes:
- Processing reservations and providing hotel services
- Personalizing your experience and preferences
- Communicating with you about your stay and our services
- Processing payments and preventing fraud
- Complying with legal requirements and safety regulations
- Improving our services and website functionality
- Marketing communications (with your consent)
Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist with our operations
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- Emergency Situations: To protect health, safety, or property
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and firewalls
- Limited access to personal information
- Regular security audits and updates
- Employee training on data protection
While we strive to protect your information, no method of transmission over the internet is 100% secure.
Your Privacy Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent for data processing
- File a complaint with privacy authorities
Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Provide personalized content
- Enable social media features
You can control cookies through your browser settings, but disabling them may affect website functionality.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill reservations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records and analytics
Guest registration information is typically retained for 7 years as required by Canadian hospitality regulations.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying notices at our hotel
Your continued use of our services after policy changes constitutes acceptance of the updated terms.